Frequently Asked Questions
Everything you need to know about your next transformation.
How do I choose the correct size for my cosplay?
Since cosplay sizing differs from standard street wear, please refer to the specific size chart on each product page. We recommend measuring your bust, waist, and hips in centimeters for the most accurate fit.
How long does shipping take for 'Pre-order' items?
Pre-order items have varying production timelines, usually ranging from 1 to 4 months. Estimated shipping dates are listed on the product description page and are updated regularly based on factory progress.
Do you offer international shipping?
Yes, Uwowo Cosplay ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight of your package.
What is your return policy for costumes?
We accept returns within 7 days of delivery for items in their original, unworn condition with tags attached. Please note that custom-sized items and intimate apparel (like socks or bodysuits) are non-returnable for hygiene reasons.
Are the wigs and shoes included with the costume?
Unless explicitly stated as a 'Full Set' or 'Bundle' in the product title, wigs, shoes, and props are typically sold separately to allow customers to customize their look.
Can I cancel my order after it has been placed?
Orders for 'In-stock' items can be cancelled within 24 hours. For 'Pre-order' items, cancellations are subject to a processing fee as materials are secured immediately upon your purchase.